USSD: Bank CEOs applaud NCC on suspension of end-user billing

The bank chief executives under the aegis of Body of Bank CEOs have applauded National Communications Commission (NCC) for immediate suspension of end-user billing for Unstructured Supplementary Service Data (USSD) services.

The Body, led by the Group Managing Director/Chief Executive Officer Access Bank Plc, Herbert Wigwe, as chairman, also thank the Federal Government of Nigeria for championing the action.

MTN, in a notice to its customers last week, had stated: “Please note that from October 21, we will charge N4 per 20 seconds for USSD access to banking services.

Following the backlash from customers, NCC then directed MTN to halt the proposal immediately.

The Body of Bank CEOs however stated that when presented with two options by the telecommunications companies – corporate billing versus end-user billing – banks supported the standard practice for a relationship between a telecommunications company and their subscribers.

The Body said: “We proposed the same method they charge for voice calls, SMS and data. We then asked to work with the telecommunications companies to bring the cost of their USSD service down for Nigerians. We were therefore very surprised at the announcements from MTN on the 19th and 20th October”.


The Body explained that since banks cannot reasonably be expected to charge for the service of another industry, over which they have no control, it is delighted that consumers will now be able to access their bank for free, using USSD.

The body also note that the move is a giant leap for the National Financial Inclusion Strategy where, through Bank’s subsidising USSD, Banks have already been able to bring 20m Nigerians into the formal financial system in recent years.

“The Banks, supported by the Central Bank of Nigeria, have long advocated the designation of USSD services as a critical national asset to enable such free access to USSD. Indeed, in countries like India, free access to USSD channels have long been established to successfully drive financial inclusion.

“We look forward to working with the telecommunications industry to achieve the objectives of the National Financial Inclusion Strategy. We believe that with this new development, we will achieve 80% financial inclusion in 2020”, Bank CEOs reckoned.



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